Customer Success Specialist

Pittsburgh, PA
Full Time
Mid Level

About the Role

Treatspace is seeking a Customer Success Specialist for our PracticeBeat product line to help medical practices maximize the value of our cloud-based software. You'll manage a portfolio of customer relationships, monitor customer health, drive renewals and retention, and deliver exceptional experiences

What You'll Do

As part of our experienced customer success team, you'll be the strategic partner our medical practice customers rely on. Your responsibilities include:

  • Build trusted relationships and serve as a strategic advisor to customers
  • Conduct quarterly and annual business reviews to assess performance and identify opportunities
  • Drive product adoption and demonstrate continued value post-implementation
  • Identify and develop upsell opportunities aligned with customer goals
  • Manage escalations and advocate for customer needs internally
  • Coordinate with internal teams to help customers achieve their objectives
  • Deliver product training and best practices webinars
  • Review and optimize medical practice websites
  • Support PPC campaigns and coordinate monthly performance reviews
  • Collaborate with content writers to ensure effective delivery

What You Bring

Required:

  • 2+ years in a customer-facing role with SEO/SEM focus
  • Proven track record increasing customer satisfaction, adoption, and retention
  • Working knowledge of digital marketing tools: SEO, Google Analytics, Google Ads, social media marketing, web design fundamentals
  • Experience with Google Workspace, HubSpot, and project management tools (Monday.com)
  • Exceptional communication skills, both written and verbal
  • Strong organizational and time management abilities with meticulous attention to detail
  • Ability to manage multiple projects simultaneously
  • Experience managing escalations and negotiating successful resolutions

Bonus Points:

  • Background in content marketing, SEO, or web design
  • Experience with healthcare or medical practices
  • Experience with Customer Success Platforms (Planhat)
  • Sales or renewals experience

What Makes You Successful Here

  • Entrepreneurial mindset with a drive to learn and succeed
  • Strategic thinking and creative problem-solving abilities
  • Highly collaborative with ability to influence across teams
  • Adaptable and comfortable with change
  • Calm under pressure with strong conflict resolution skills
  • "Whatever it takes" attitude to exceed goals and deadlines

What We Offer

  • Competitive salary and opportunities for advancement
  • 100% Employer-paid Medical, Dental, and Vision insurance coverage
  • Health Reimbursement Account (HRA) for additional healthcare expenses
  • 100% Employer-paid Disability Insurance (Short Term and Long Term coverage)
  • 100% Employer-paid Life and AD&D Insurance
  • 401(k) Retirement Plan
  • Flexible PTO policy and company holidays
  • Dog friendly office located in Pittsburgh’s Shadyside neighborhood

About Treatspace

Treatspace is a SaaS healthcare platform solving patient access and acquisition challenges for medical practices nationwide. We're a Global Action Challenge Award winner, Pittsburgh Tech 50 Top 5 Startup, and venture-backed company disrupting critical healthcare processes.

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